Frequently Asked Questions
Everything you need to know about your Chic Homz experience.
What is the typical delivery timeframe for furniture orders?
Standard furniture pieces are usually delivered within 7-14 business days. For custom-made or upholstered items, please allow 4-6 weeks for production and delivery.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery which includes professional assembly and packaging removal for an additional fee at checkout. Most smaller items come with easy-to-follow instructions for DIY assembly.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that custom orders and final sale items are non-returnable unless they arrive damaged.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large furniture shipments, our freight partner will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna.
Are your wood products sustainably sourced?
At Chic Homz, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.